Stakeholders want a role in the process of design, and they introduce valuable feedback that yields higher quality trainings.
Inquiry allows for the discovery of high-leverage learning needs.
Useful nudges reinforce trainings. They are a great use of technology to increase the likelihood that the learning sticks.
Jump in and do something scrappy. After discovering the pain point, provide an initial deliverable that solves the first half of the problem and iterate from there.
Sometimes the data does not tell a pretty story. It's best to be honest about this and create a real solution. Don't twist the numbers to tell a misleading story.